With over 14,000 staff worldwide and more than 325,000 customer interactions each day, Global Business Services (GBS) is at the heart of the UPS customer experience – both internally and externally. GBS staffs service centers around the globe. Through these support sites GBS assists customers with any delivery, logistical, financial, technical, and internal human resources issues.
Firma: UPS Global Business Services Polska sp. z o.o | Customer Service Administrator with German
Miejsce: Łódź, łódzkie
Opis stanowiska
Main activities:
- dealing with issues of undelivered shipments - making sure they are understood by the shipper;
- providing shippers with necessary information and possible solutions via phone and email;
- liaising between origin and destination countries to ensure open issues are resolved in agreed frametime;
- general administrative tasks (e.g. creating reports, fulfilling database)
Wymagania
- fluent German (speaking and writing) is a must;
- good English;
- strong communication skills and positive attitude;
- abbility to work under time pressure;
- problem solving, analysis, good decision making;
- computer literacy.
- UPS believes, that person with potential can learn anything, so we don't expect from you any job experience. The most important for us is your potential, personality and openess for new experiences.
Oferujemy
- stable work conditions (job agreement);
- competitive salary;
- life insurance;
- pension plan;
- private medical care;
- Multisport card;
- special training program for new employees;
- fruit for employees every Wednesday;
- employee library and board games rental;
- work in modern office in the city centre (University Business Park - Łódź ul. Wólczańska 178);
- possibility to gain professional experience in international environment;
- great atmosphere and many employee committees which you can be part of (e.g charity, sport, leadership development etc.).
