Conduent is the world’s largest provider of diversified business process services with leading capabilities in transaction processing, automation, analytics and constituent experience. We work with both government and commercial customer assisting them to deliver services to the people they serve. Former Xerox Services continues its activities as Conduent, Inc. The name Conduent is inspired by the new company’s expertise in connecting clients and their constituents through seamless transactions in areas such as customer care, transportation solutions, and healthcare payer and provider services. Conduent hires over 90000 employees in 43 countries.
Firma: CONDUENT | Quality Assurance Associate with German and English - Łódź, Poland
Miejsce: Łódź, łódzkie
Opis stanowiska
We manage interactions with patients and the insured for a significant portion of the U.S. healthcare industry. We are the customer interface for large segments of the technology industry and the operational and processing partner of choice for public transportation systems around the world.
Whether it's digital payments, claims processing, benefit administration, automated tolling, customer care or distributed learning - Conduent manages and modernizes these interactions to create value for both our clients and their constituents. Learn more at www.conduent.com.
• Monitors transactions to ensure compliance against performance standards.
• Develops and implements key process improvements.
• Assists in development of systematic approaches for assuring high quality services.
• Partners with operational team leads, collaborating and calibrating on areas of opportunity that have been identified.
• Documents performance trends, specific call types to develop processes and improve overall performance.
• Assesses associate performance and delivers coaching and feedback based on findings.
• Assists with development of training, QA processes and process improvement.
• Interacts with work leaders, supervisors and managers. • Reviews work of levels 1,2,3
• Provides feedback and coaching to transaction processing personnel on errors created.
• Provides support in creating and reviewing documented procedures (SOP) Standard Operating Procedures with operations.
• Detects, analyzes and reports fraudulent activities.
• Helps in creating corrective and preventive action plans (CAPA) for error elimination or minimization.
• Conceptualizes, develops, and delivers training modules on process knowledge, auditing techniques, and quality tools.
Wymagania
Success Profile
What will make you successful at Conduent?
Check out the traits we’re looking for and see if you have the right mix.
- Adaptable 9
- Detail-Oriented 9
- Multi-Tasker 8
- Strategic 10
- Expressive Presenter 6
- Conceptual 4
Oferujemy
- Healthcare
- Maintaining a work/life balance is the key to success.
- Department learning opportunities and company-wide digital knowledge share.
- Competitive salaries.
- Additional resources to support employees with families.
- Conduent offers programs to help advance the careers of our employees.
