Conduent is the world’s largest provider of diversified business process services with leading capabilities in transaction processing, automation, analytics and constituent experience. We work with both government and commercial customer assisting them to deliver services to the people they serve. Former Xerox Services continues its activities as Conduent, Inc. The name Conduent is inspired by the new company’s expertise in connecting clients and their constituents through seamless transactions in areas such as customer care, transportation solutions, and healthcare payer and provider services. Conduent hires over 90000 employees in 43 countries.
Firma: CONDUENT | Accounting Services Associate II with Dutch
Miejsce: Łódź, łódzkie
Opis stanowiska
We manage interactions with patients and the insured for a significant portion of the U.S. healthcare industry. We are the customer interface for large segments of the technology industry and the operational and processing partner of choice for public transportation systems around the world.
Whether it's digital payments, claims processing, benefit administration, automated tolling, customer care or distributed learning - Conduent manages and modernizes these interactions to create value for both our clients and their constituents. Learn more at www.conduent.com.
As Service Desk Agent you will provide support to the business operations and suppliers by answering their queries raised via e-mail or phone. Main responsibilities:
- Timely and professional response (both: in English and your language) on queries regarding Accounts Payable raised to Service Desk via e-mail and via phone (phones from 9am to 4pm; ca. 20% of volume)
- Direct phone contacts with vendors and employees from client entities
- Registering the queries raised via phone/other channels in CRM application
- Active troubleshooting to identify the issue root causes and resolve the issue
- Cooperation with back office teams and Clients’ business units to solve the query
- acilitate communication between Conduent, client contacts and requestor
- Ensure client satisfaction and operational results (SLA’s) by:
- providing accurate and complete information within agreed timings
- ensuring effective communication between all parties involved
- client-oriented and professional communication
Wymagania
Success Profile
What will make you successful at Conduent?
Check out the traits we’re looking for and see if you have the right mix.
1-10
- Adaptable 9
- Detail-Oriented 9
- Multi-Tasker 8
- Strategic 10
- Expressive Presenter 6
- Conceptual 4
Oferujemy
- Healthcare
- Maintaining a work/life balance is the key to success.
- Department learning opportunities and company-wide digital knowledge share.
- Competitive salaries.
- Additional resources to support employees with families.
- Conduent offers programs to help advance the careers of our employees.
