In this role, you have the opportunity to have a visible impact on the Philips society by supporting our colleagues  from The Netherlands in administration & payroll area.

You are responsible for

• Ensuring that incoming enquiries to the Philips People Services are answered in a professional and efficient manner (e.g. via case management system, telephone or chat)
• Gathering all required information as the first point of contact to ensure that customer enquiry can be resolved at earliest opportunity with minimal handoffs, capture an accurate record of a customer enquiry in the case management system,
• Adequate understanding, interpreting and managing incoming enquiries to the Philips People Services
• Providing support to employees, people managers, HR Managers and  HR Business Partners to enable them to effectively use the HR Portal and other relevant on-line tools for completing transactions
• Providing proper feedback to the customer if problem is referred
• Generating reference, visa application letters.
• Processing personal data changes of Philips employees (Workday, downstream systems)
• Processing changes in employees’ employment lifecycle accordingly to country payroll calendar and global guidelines
• Processing  employees’ absence requests (Workday, downstream systems)
• Generating HR reports – regular and ad-hoc
• Contributing to continuous improvement activities in the PPS Center through identification of recurring employee/line manager/HR Business Partner issues to simplify and enhance policies, processes and technologies
• Provide support during the implementation of new initiatives, programs, policies, and services by acting as an employee’s first line of contact.
• Collaborating with vendors, external providers and other supporting departments (benefits provider, IT department, finance, etc.)
• Collaborating with members of country local team on HR related topics.
• Participating in regional/global improvement projects. Delivering sound customer solutions.

• Graduate with Bachelor/Master degree
• Fluent knowledge of Dutch and English language (both orally and in writing)
• Knowledge and understanding of HR processes and policies is an additional asset
• Experience in payroll will be an additional asset
• Workday/ SAP HR system knowledge is a plus
• MS Office literacy
• Highly developed communication skills
• Detail oriented
• Ability to effectively prioritize and organize workload, multi-task is essential
• Personal integrity when handling confidential information
• Ability to work in a changing environment to meet demanding deadlines and timescales
• Excellent teamwork skills and ability to work independently
• Effective listening and highly developed interpersonal skills

In return, we offer you

The unique combination of a critical and challenging role and a creative and empowering office environment. You will be actively encouraged to make improvements, establish best in class service and have a direct impact on the success of Philips on a daily basis.

• Annual bonus based on performance achieved
• Private medical care with option to extend it to family members
• Benefit System cards
• Discount for Philips’ products
• Language courses
• Relocation package applicable for people moving in from outside of Łódź region
• Promotion of healthy lifestyle in the office (fruits twice / week in the office, gym, massage chairs, various events)