Barry Callebaut is the heart and engine of the cocoa and chocolate industry. We are looking for General Ledger Accountant in Poland (PL) for Lodz Shared Service Center (PLSC). Our broad range of products and services span all aspects from cocoa sourcing to fine chocolate products, which are loved by people of all ages worldwide. We are passionate about our business and work hard every day to ensure that there is enough chocolate in the world. Nothing is more important to our success than the combined expertise of more than 10000 Barry Callebaut employees around the world.
Firma: BARRY CALLEBAUT SSC EUROPE | Senior Application Support Analyst - Fulfill Demand
Miejsce: Łódź, łódzkie
Opis stanowiska
Summary
The Senior Application Support Analyst analyses all assignments (“tickets”) in field of expertise and resolves them, working with the pool of developments. Provides support to Junior Application Support resources. Ensures assignments get resolved within the agreed timeline.
Accountabilities
- Focus is on “Incidents”, “Service Requests” and “Information Request” tickets from the users, works on “Requests for Change” which are bundled into quarterly Enhancement packs;
- Solves independently the assigned tickets, works with development team to get any development done and with Application Delivery teams for template guidance;
- Ensure that assignments get resolved/tested and approved according to procedures, including User Acceptance Testing;
- Monitor interfaces/batches – analyze issues and dispatch to the relevant teams;
- Work with people from remote locations/regions (internal/external);
- Continue to grow expertise for the respective business processes and applications.
Wymagania
- The following competency profile will be the basis to ensure a smooth handling of these positions’ responsibilities:
- Bachelors degree in (applied) Economics, Commercial Engineering, Information Technology or similar;
- 5 + years of experience within application maintenance or application support;
- Working experience and specific proficiency in the field of EDI and GXS;
- Experience in working with SAP R/3 system (one of logistics modules, SD preferable);
- Have an interest and knowledge of Order to cash processes;
- Experience with ITIL processes & systems (incident & change management);
- Analytical mind, structured and attention to detail makes you an ideal candidate;
- Excellent communicator and team player with a critical, yet result-oriented and positive attitude;
Strong in English
Informacje dodatkowe
- Full time job
- Interesting work in an international environment in a dynamically developing company;
- Stable employment in the company with an established position in the market;
- Trainings to improve qualifications;
- Benefits package.
