Philips to globalna firma skoncentrowana na poprawie życia ludzkiego poprzez wprowadzanie innowacyjnych rozwiązań w zakresie technologii medycznych i zdrowego stylu życia. Dzięki zaawansowanym technologiom oraz wieloletniemu doświadczeniu klinicznemu i konsumenckiemu, Philips oferuje zintegrowane rozwiązania umożliwiające osiąganie lepszych wyników w medycynie. Jesteśmy dumni, że każdego dnia możemy wspierać pacjentów w profilaktyce, szybszej i trafniejszej diagnozie, mniej inwazyjnym leczeniu, a także w poprawie jakości życia.
Firma: PHILIPS | Services & Solutions Delivery Specialist (all genders)
Miejsce: Łódź, łódzkie
Nr ref. 580815
Opis stanowiska
As a Services & Solutions Delivery Specialist within the Parts process you are responsible for making sure that spare parts are available and delivered for our customers and Service Engineers from DX. As a Services Specialist you will ensure quality and functionality of Philips equipment to care of our customer’s needs. Manage service requests and ensure a high level of customer satisfaction on a daily basis.
Your role:
- Receiving POs from customer and Service Engineers for spare parts
- Processing POs in the system which ends with an automatic request to the transportation department
- Managing invoice disputes on customer requests including issuing credit & debit invoices
- Informing customers about delays and interruptions with delivery
- Managing customers queries for spare parts such as price requests or follow-up on PO status
- Receiving, monitoring, and ensuring closure on time of all kinds of Service requests
- Developing and maintaining high standards of telephone conversations and written communications with Customers and Service Providers
Wymagania
You're the right fit if:
- Bachelor’s degree or experience in Quotation Management, Service Processes, Customer Service, Supply Chain or equivalent
- Fluent English
- Professional experience in fields related to in customer service, supply chain or accounting operations would be an asset
- You enjoy having direct contact with customers and keep a high standard of communication
- You bring a positive "can-do" attitude and are always ready to lend a hand to others.
- Comprehensive PC skills, knowledge of Excel, SAP, Salesforce would be an advantage
- The problem-solving mindset with the ability to identify improvement opportunities
- Ability to multi-task and work in a fast-paced environment. Skill in prioritizing tasks required
- Good organizational skills and aptitude for details
Oferujemy
Our benefits:
- Annual bonus based on performance achieved
- Private medical care with the option to extend it to family members
- Benefit System cards
- Discount for Philips’ products
- Wide variety of trainings & learning opportunities including LinkedIn Learning access
- Promotion of a healthy lifestyle in the office
- Employee Assistance Program
Informacje dodatkowe
How we work together
We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week.
Minimum required Experience:
Minimum 2 years of experience in Quotation Management, Service Processes, Customer Service, Supply Chain or equivalent.
