Nordea is a leading Nordic universal bank. We are helping our customers realise their dreams and aspirations – and we have done that for 200 years. We want to make a real difference for our customers and the communities where we operate – by being a strong and personal financial partner
Firma: Nordea Bank ABP | IT Analyst - BMC Discovery Expert, IT Service Configuration Management team
Miejsce: Gdańsk, pomorskie; Gdynia, pomorskie; Łódź, łódzkie; Warszawa, mazowieckie
Nr ref. 1626
Opis stanowiska
Meet the IT Service Configuration Management team. Our role is to provide centralised ICT Asset and Configuration process and operations within BMC Helix ITSM system.
Main responsibilities in this role:
- Review, analyse, coordinate and maintain efficient operations between BMC Discovery and Helix CMDB
- BMC_Discovery monitoring, troubleshooting, housekeeping
- BMC Discovery TPL development, synchronization and reconciliation
- Application Modelling development and maintenance
- Identify improvements potential and develop technical solutions
- Cooperate with data owners, architects, and various subject matter experts including BMC vendor
Wymagania
Who you are
This is the right role for you if you:
- Are self-driven and proactive with a positive attitude and integrity
- Have analytical mind and curiosity
- Are quality oriented
- Collaborate and connect with others easily
- Are ambitious and structured problem solver that demonstrates good judgement & practical sense with limited information at hand
- Demonstrate experience IT Service Management Operations
Your background and skills include:
- Professional and hands on experience with BMC Discovery
- Experience with upgrades to the BMC Discovery tool
- Experience in building automations and workflows
- Experience in scripting/writing patterns (BMC Discovery and SQL)
- Experience in Service Modelling (CAM, SAM or Blueprint)
- Knowledge of architecture and configurations of IT infrastructure components
- Experience working with ITSM tools (Remedy, ServiceNow, Helix)
- High skills in communication
- Fluency in written and spoken English
It would be ideal if you also:
- Are familiar with Agile methodology
- Have experience in ITSM processes and understanding of ITIL methodology
Oferujemy
- Collaboration. Ownership. Passion. Courage. These are the values that guide us in how we work and how we make decisions – and that we imagine you share with us.
- People are driven by many different factors. For some, it’s to take their career to the next level. For others, it’s to break new ground within their area of expertise – in other words, with us, you will always move forward.
- A culture that fosters performance and growth in one of the largest Nordic banks, offering various opportunities to evolve, develop and learn from brilliant colleagues with diverse backgrounds in a vibrant working environment.
- Hybrid working model – we believe in the value of bringing people together and at the same time we embrace the freedom of flexibility.
- Diversity and inclusion are a natural part of our daily work. We know that an inclusive workplace is a sustainable one. We genuinely believe that our diverse backgrounds, experiences, characteristics and traits make us stronger together. Every day we strive to find new ways to improve diversity and inclusion within our community e.g. we have signed the European Diversity Charters in the countries where we operate to show our commitment and engage with others to continue learning and improving.
