The Global Digital Content Experience Manager is responsible for shaping and executing the digital content strategy across all digital channels to drive brand growth, engagement and conversion. She/ he adapts the brand messaging and translates it into various digital content types and ensures a consistent brand voice that reflects an end-to-end digital customer experience. In order to become more efficient & effective, the Global Digital Content Experience Manager implements standardized content processes, collaborates with regional and local teams for localization, and manages resources effectively. On top she/ he should implement and apply structured SEO & GEO principles into website management to increase customer reach and use creativity to engage our audiences effectively.
Key responsibilities include:
Digital Content Strategy & Innovation
- Shape and execute a global digital content and Social Media strategy that transforms brand, service and portfolio messaging into dynamic, AI-enhanced content formats for all relevant channels (websites, email, social media, paid media).
- Develop content types that resonate in today’s radically changed digital landscape - articles, blogs, paid ads, landing pages, email programs - optimized for engagement, conversion, and brand growth.
- Apply a test-and-learn approach, using A/B testing and AI-driven insights to continuously innovate and refine content performance.
Social Media Content Planning & Execution
- Develop and manage both short- and long-term social media calendars that align with global brand objectives and market-specific needs.
- Ensure content resonates with diverse audiences while reinforcing industry leadership and thought authority.
- Coordinate timely execution across platforms, integrating campaigns with broader digital initiatives.
AI-Powered Content & Asset Creation & Localization
- Demonstrate proven expertise in creating high-performing digital assets using AI tools (e.g., for copywriting, image generation, video editing).
- Build scalable processes for automated content production, ensuring efficiency without compromising creativity or quality.
- Design and implement streamlined workflows for localization and automated translation, enabling rapid, market-ready content adaptation.
- Collaborate with regional teams to ensure cultural relevance while maintaining brand consistency.
Brand Voice & Consistency
- Maintain a unified brand voice across all digital touchpoints, reflecting brand personality and values.
- Partner closely with brand management to ensure alignment between global strategy and local execution.
Cross-Functional Collaboration
- Work closely with marketing, design, development, and operations teams to deliver cohesive, impactful campaigns.
- Coordinate global and local resources, timelines, and workflows for efficient execution.
Budget & Resource Management
- Oversee global digital content budgets, including investments in AI tools, design, and production resources.
- Ensure cost-effective solutions without compromising innovation or quality.
Adaptability & Continuous Learning
- Use analytics tools (e.g., Google Analytics, Hootsuite) to interpret user behavior, engagement patterns, and demographic insights.
- Translate data into actionable strategies for content optimization and audience targeting.
- Embrace rapid changes in the digital ecosystem by adopting new technologies, platforms, and methodologies.
- Foster a culture of experimentation and agility within the team.