We are looking for an Order Management Specialist to join our dynamic team. This is an exciting opportunity to build career in a fast-paced and meaningful industry. You will play a critical role in ensuring seamless order processing and exceptional customer experience, especially for high-priority and emergency life-saving products.

Your role:

• End-to-End Order Management: Handle the full ordering process, including configuration checks, booking orders, and tracking shipments.
• Customer Support: Collaborate with innovative healthcare providers to ensure smooth delivery of health products.
• Emergency Product Orders: Prioritize and manage orders for critical medical devices, ensuring urgent needs are met efficiently.
• SAP Utilization: Leverage SAP for order processing and tracking.
• Cross-Departmental Collaboration: Work with account managers, project managers, and product managers to align on customer needs and ensure operational excellence.
• Problem-Solving: Address and resolve order-related issues swiftly to maintain customer satisfaction.

You're the right fit if:

• You have a University degree
• You have some first experience in fields related to customer service, order management, procurement, supply chain, logistic
• You know English on C1 level
• You are an excellent problem solver and have good organization skills
• You are a team player and have good communication skills

• Annual bonus based on performance achieved  
• Private medical care with the option to extend it to family members  
• Benefit System cards  
• Discount for Philips’ products  
• Wide variety of training & learning opportunities
• Promotion of a healthy lifestyle in the office
• Employee Assistance Program

We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week.