In this role, you will have the opportunity to lead local operations with accountability for day-to-day execution, exceeding customer expectations through efficient operational performance. Each day, you will drive lean and faultless operations across the extended value chain, optimizing cost and ensuring customer satisfaction. You will also showcase your expertise by creating, implementing, and reviewing the operations strategy for the designated area, based on the global strategy.

The work model for the role is: hybrid #LI-hybrid.

This role is contributing to the global Medium Voltage Drives business of the division Motion Services and is based in Aleksandrów Łódzki, Poland. Main stakeholders are Local Services Units, ABB Process Industries as well as Motion High Power and additional value providers.

You will be mainly accountable for:

• The Purchase Order to Cash process, driving all operational aspects from receiving the PO to the point where all agreed deliverables are accepted.
• Driving strategic alignment by defining and executing operations strategies that support broader business goals, ensuring resilient structures and active contribution to overall service development.
• Ensuring customer satisfaction and continuous improvement by fostering a customer-focused culture, optimizing business processes, and delivering service excellence and profitability.
• Building high-performing teams and a culture of safety and integrity through talent development, organizational effectiveness, competence assessments, and strict adherence to HSE and compliance standards.
• Managing end-to-end operations and risks by overseeing the full value chain, achieving KPIs such as Complete and On-Time Delivery, ensuring budget adherence, optimizing supply and capacity planning, and deploying quality and risk management systems.

Qualifications for the role

• You hold a Bachelor’s or Master’s degree in Engineering, Operations Management or a related field.
• You bring at least 8 years of experience in Operations Management, with a strong focus on process optimization, project execution, and quality assurance.
• You are well-versed in Occupational Health and Safety (OHS), ensuring compliance and promoting a safe work environment.
• You have a data-driven mindset, using data management tools to support decision-making and continuous improvement.
• You have proven experience of people management in a direct and indirect line and showcase your ability to lead and inspire others effectively.
• You are customer-centric, proactive, and take ownership in delivering high-quality, timely, and value-adding services.
• You communicate fluently in English; knowledge of Polish is a strong advantage.