Philips to globalna firma skoncentrowana na poprawie życia ludzkiego poprzez wprowadzanie innowacyjnych rozwiązań w zakresie technologii medycznych i zdrowego stylu życia. Dzięki zaawansowanym technologiom oraz wieloletniemu doświadczeniu klinicznemu i konsumenckiemu, Philips oferuje zintegrowane rozwiązania umożliwiające osiąganie lepszych wyników w medycynie. Jesteśmy dumni, że każdego dnia możemy wspierać pacjentów w profilaktyce, szybszej i trafniejszej diagnozie, mniej inwazyjnym leczeniu, a także w poprawie jakości życia.
Firma: PHILIPS | Services & Solutions Delivery Specialist with Italian
Miejsce: Łódź, łódzkie
Nr ref. 561074
Opis stanowiska
As a Services & Solutions Delivery Specialist within the planning process you are responsible for creating plans for long-term maintenance (preventive)/ short term fixes for installed medical products for Italian market. As a Services Specialist you will ensure quality and functionality of Philips equipment to care of our customer’s needs. Manage service requests and ensure a high level of customer satisfaction on a daily basis.
Your role:
- Balancing conflicting demands in the area of business obligations
- Receiving, monitoring, developing and dispatching Service Work Orders including parts and assigning proper Field Service Engineers
- Communicating and confirming with the customer the maintenance plans based on contracts and maintenance requirements
- Receiving, monitoring, and ensuring closure on time of all kinds of Service requests
- Developing and maintaining high standards of telephone conversations and written communications with Customers and Service Providers
As a Services & Solutions Delivery Specialist you are responsible for taking care of Service Work Orders on Italian market. As a Services Specialist you will ensure quality and functionality of Philips equipment to care of our customer’s needs. Manage service requests and ensure a high level of customer satisfaction on a daily basis.
Your role:
- Receiving, monitoring, developing and dispatching Service Work Orders and assigning proper Field Service Engineers
- Communicating and confirming with the customer the FCO visits for equipments listed in User Affected List
- ordering parts for FCO visits (fco kits)
- Balancing conflicting demands in the area of business obligations
- Receiving, monitoring, and ensuring closure on time of all kinds of Service requests
- Developing and maintaining high standards of telephone conversations and written communications with Customers and Service Providers
Wymagania
You're the right fit if:
- Bachelor’s degree
- Fluent Italian
- Fluent English
- Professional experience in fields related to in customer service, supply chain or accounting operations would be an asset
- Comprehensive PC skills, knowledge of Excel, SAP, Salesforce would be an advantage
- The problem-solving mindset with the ability to identify improvement opportunities
- Ability to multi-task and work in a fast-paced environment. Skill in prioritizing tasks required
- Good organizational skills and aptitude for details
Oferujemy
Our benefits:
- Annual bonus based on performance achieved
- Private medical care with the option to extend it to family members
- Benefit System cards
- Discount for Philips’ products
- Wide variety of trainings & learning opportunities
- Promotion of a healthy lifestyle in the office
- Employee Assistance Program
Informacje dodatkowe
How we work together
We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week.
