You’ll join a collaborative team responsible for maintaining and evolving enterprise platforms that support day-to-day business operations on existing services as well as working in close cooperation with projects and strategic initiatives. We partner with infrastructure, security, service desk, and product teams to ensure systems are stable, compliant, and easy to use. The focus is on driving service quality, operational efficiency, and positive user experiences on collaboration and real-time communication. The team is service provider for collaboration and communication services on Microsoft Teams, Customer Online Meetings, Compliance Recording, Connectivity with Telco operators and Video rooms. Making sure our services are compliant and follow set standards we cover security & risk, service roadmaps, service resiliency and operations.

Main responsibilities in this role: 

• Service Operations & Reliability: Manage services throughout their lifecycle, deployment, monitoring, updates, and support with a focus on performance, availability, and user impact.
• Platform Deployment & Change Management: Coordinate and execute rollouts of new features and platform updates. Ensure deployments are smooth, secure, and minimally disruptive.
• Monitoring & Incident Response: Spearhead incident resolution and root cause analysis, driving continuous service improvement and operational excellence.
• Security & Compliance Operations: Help ensure operational practices and services align with relevant compliance, audit, and security standards.
• Knowledge Sharing & Documentation: Keep operational documentation up to date and clear. Provide knowledge transfer to support and operational teams as needed.

What you'll be doing:

• Monitoring service health and optimizing operational performance.
• Supporting secure and smooth introduction of new capabilities and updates.
• Collaborating with internal teams to align operations with business needs.
• Automating to reduce manual work and improve efficiency.
• Troubleshooting and root cause analysis
• Helping ensure services are intuitive and reliable for end users.
• Delivering clear documentation and support resources for ongoing operations.

This is the right role for you if: You’re a proactive engineer who takes ownership and keeps the user experience top of mind. You enjoy solving complex operational challenges and work well across technical and business teams. You value collaboration, clarity, and continuous improvement in everything you do.

Your background and skills include: 

• Take end-to-end responsibility for platform stability and usability.
• Seek to automate and streamline operational tasks.
• Understand how compliance and security shape operational workflows.
• Communicate effectively with both technical teams and business stakeholders.
• Prioritize service reliability and a seamless user experience.

It would be ideal if you also:

• 5+ years in IT operations, DevOps, platform engineering, or similar roles.
• Hands-on experience with cloud infrastructure (preferably Azure or equivalent).
• Knowledge with products like Microsoft 365, Azure, AudioCodes, Pexip, Verint and Intelligent Voice would be beneficial
• Proficiency with automation tools and scripting (e.g., PowerShell).
• Familiarity with monitoring and alerting platforms.
• Understanding of operational security and compliance best practices.
• Strong written and spoken communication skills.

• People are driven by many different factors. For some, it’s to take their career to the next level. For others, it’s to break new ground within their area of expertise – in other words, with us, you will always move forward.
• A culture that fosters performance and growth in one of the largest Nordic banks, offering various opportunities to evolve, develop and learn from brilliant colleagues with diverse backgrounds in a vibrant working environment.
• Hybrid working model – we believe in the value of bringing people together and at the same time we embrace the freedom of flexibility.
• Diversity and inclusion are a natural part of our daily work. We know that an inclusive workplace is a sustainable one. We genuinely believe that our diverse backgrounds, experiences, characteristics and traits make us stronger together. Every day we strive to find new ways to improve diversity and inclusion within our community e.g. we have signed the European Diversity Charters in the countries where we operate to show our commitment and engage with others to continue learning and improving.

If this sounds like you, get in touch!

​Submit your application no later than 27/10/2025. For more information, you’re welcome to contact Goran Djokic at goran.djokic@nordea.com.

Only for candidates in Poland: Please include permit for processing personal data in CV as following:

In accordance with art. 6 (1) a and b. Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation) hereinafter ‘GDPR’. I agree to have: my personal data, education and employment history proceeded for the purposes of current and future recruitment processes in Nordea Bank Abp.