We are currently recruiting for the Head of GBS (Global Business Services) Hub, Lodz, responsible for the daily operations of the GBS Hub in Lodz and representing the GBS organization internally and externally. This role includes running the organization and managing the functional teams across multiple areas. The Head of the GBS is regularly in contact with key GBS service receivers to actively manage business expectations and consistently drive process improvements that ensure agreed service levels and quality and enhance productivity. The Head of the GBS Hub also actively drives scope extensions and performance excellence together with operational teams and is responsible for developing people in order to achieve the organization's objectives.

Key responsibilities include:

• Represent GBS organization internally and externally
• Responsible for setting the direction, goals and objectives for GBS organization - Lead the mid and long-term vision for GBS, which includes analyzing center cost structure (budget owner), service consistency, and process optimization aimed to provide excellent services
• Establish the optimal organizational design and achieve objectives
• Take an active role as a business leader within the team and support the overall objectives of the business - Operationalize group strategy and lead service delivery in line with service portfolio and SLAs
• Oversees the GBS processes within the GBS and provides objectives to the GBS staff
• Manage, coordinate and develop/coach the GBS staff and actively plan for succession to develop and replace individuals effectively
• Proactively manage and monitor KPIs and SLAs to drive accuracy and timeliness of all deliverables. Establish regular communication to share successes and solicit challenges or concerns with all GBS Key Stakeholders to ensure issues are identified, tracked and resolved in a timely manner
• Communicate metrics to relevant stakeholders to highlight issues, identify root causes, and solve in conjunction with other functional process owners - using service provider’s metrics, track and report key performance measures. Work closely with all business partners to ensure compliance with processes that will facilitate timely processing of operations
• Continuous Improvement culture - adopt best practices and continuous improvement programs
• Interacts with Global Process Owners to ensure optimization of processes and operating costs, introduce standard process and embed knowledge management practices
• Collaborate with other global shared service HUB to ensure global agenda execution
• Hub representation in Work Councils dialogue

• Master's degree in Business Administration, Finance, or related field
• Experience in building and managing relationships and good communication
• Experience in collaboration with Works Councils and Unions negotiation process
• Proven experience (min 10 years) in a leadership role within Global Shared Services or shared services management
• Strong strategic planning and operational management skills, with a focus on driving a culture of solution orientation, problem-solving and inclusivity
• Excellent talent management capabilities, capable of fostering a team culture that values creativity and innovation
• Demonstrated expertise in process standardization and continuous improvement methodologies.
• Strong technological acumen with experience in leveraging technology to support creative problem-solving
• Strong communication and relationship-building skills, able to collaborate effectively with stakeholders at all levels
• A track record of successfully driving change management initiatives focused on promoting solution-oriented mindsets
• Experience in leading transformation agenda for GBS
• A commitment to compliance and risk-awareness while encouraging calculated risk-taking in the pursuit of innovative solutions
• Proficiency in both written and spoken English. Other language proficiencies, e.g. Dutch/French/Spanish/ German proficiency, are a plus