Team & Community Management:

• Collaborating with sales teams across different segments to understand their needs and provide support
• Coordinating tasks, setting priorities, and monitoring progress to ensure timely completion of project

Sales Support:

• Generating consolidated reports, conducting sales performance analysis, and providing insights to the sales teams and management.
• Creating and maintaining standardized sales support documentation across different teams, such as sales presentations, proposals, and contracts
• Monitoring and tracking key performance indicators (KPIs) across different sales teams to evaluate the effectiveness of sales support activities 

Process Improvement:

• Identifying areas for improvement in the sales process across different teams and implementing strategies to streamline operations
• Developing and implementing standardized sales support tools, templates, and processes to enhance efficiency and effectiveness
• Advancement of data management, reporting, and analytics capabilities to support data driven strategic work

Stakeholder Management:

• Providing support in resolving customer inquiries, issues, and complaints
• Facilitating communication and collaboration between the sales teams and other shared services departments

Customer Project:

• Assist in proactive management of customer specific requests for product information, sample requests, agreements & documentation 
• Streamline data entry for customer onboarding

Contract/ Pricing Management

• Organize & streamline required information for tenders / bids
• Support pricing and contract booking process (e.g., SSP pricing)
• Support preparation of customer information and reports related to contract / pricing
• Support proactive communication and monitoring of changes to customer’s contract portfolio

Order Fulfillment & Post Delivery Management

• Support investigations for low complexity order / invoice issues and complaints 
• Assist in the resolution of low complexity contract related payment blocks, rebates and commercial agreements
• Develop / update dashboards for periodic review of SLAs and key Sales metrics

Info Management & Data Analysis

• Proactively maintain customer data and certifications across internal / external systems
• Support updates and pre / post communication of trade terms and price lists 
• Assist in the management of credit and debit notes
• Analyze planning & production data to improve decision making

Sales Assistance

• Support ad hoc requests for customer data and information
• Manage coordination of inquiries from BC website
• Support internal administrative tasks (e.g., meeting organization, office management, vendor invoicing)

• Bachelor’s degree required 
• Proficient in English and German (B2 at least)
• minimum 2 years of prior work experience in a similar or related field 
• Knowledge of Salesforce (dashboards, reporting, data management) & SAP (query creations)
• Proficient with Microsoft Office Suite  
• Qualified for sales management and overall client handling
• Exceptional data organizational, analytical & problem-solving skills with attention to detail and accuracy 

• Employment on a regular basis in the sweetest company in the world.
• Annual bonus based on your work results.
• Lunch card to be used for groceries and restaurants.
• Private medical care in Lux Med (basic package fully financed by BC).
• Fit Profit sports card co-financed by BC.
• PPE: we care about your future, and we save money for your retirement.
• Cafeteria Program as a part of Social Fund.
• Group life insurance.
• Hybrid working model: min. 8 days in the office a month.
• As part of our work-life balance culture, we can start work between 7 am and 10 am.
• Free consultation with a lawyer once a quarter.
• Chocolate! Yes, surprising but we have chocolate in the office, for Christmas, BC’s Birthday, and many other occasions during the year.
• And if chocolate is still not enough, you can join one of our theme clubs, where together with other employees we develop our passions and interests.
• Daily delivery of fresh fruits and veggies to the office.
• You can purchase our sweet products with a special discount.
• Relax zone in the office and plenty of options to choose from: PlayStation 5, football table, pool table, Ping-Pong, library, table games, and massage chairs.
• Sport @work? Sure! We have treadmills and indoor exercise bikes with a laptop station.
• We like to party as much as we like chocolate! We have integration budgets we can use for team events.
• Forever Chocolate and Event Team: you can join them and have a real influence on social life in BC and CSR activities.