Barry Callebaut is the heart and engine of the cocoa and chocolate industry. We are looking for General Ledger Accountant in Poland (PL) for Lodz Shared Service Center (PLSC). Our broad range of products and services span all aspects from cocoa sourcing to fine chocolate products, which are loved by people of all ages worldwide. We are passionate about our business and work hard every day to ensure that there is enough chocolate in the world. Nothing is more important to our success than the combined expertise of more than 10000 Barry Callebaut employees around the world.
Firma: BARRY CALLEBAUT SSC EUROPE | Customer Service Team Lead
Miejsce: Łódź, łódzkie
Opis stanowiska
As a Lead in the Customer Service team you play a pivotal role in overseeing the coordination of all order-related activities, acting as the essential link between our company and our esteemed customers. Your responsibilities encompass ensuring seamless transactions, impeccable service, and unwavering customer satisfaction. You will lead a team of Customer Service Specialists to execute sales demand effectively, collaborating closely with the internal supply chain to ensure optimal customer experiences.
Key responsibilities:
- Supervise and mentor a team of Customer Service Specialists.
- Create a high-quality work environment to motivate team performance.
- Balance team workload to ensure consistent service levels.
- Monitor data accuracy and maintenance.
- Provide on-the-job feedback and identify training needs.
- Foster positive relationships with customers and internal departments.
- Handle escalations and support improvement projects.
- Oversee order processing in the SAP system.
- Collaborate with Planning and Distribution for product availability and shipments.
- Investigate and resolve customer complaints.
Wymagania
- Bachelor’s degree or equivalent work experience.
- Minimum of 5 years in a Customer Service role, and experinece in leading a team.
- Fluent in English, other European languages will be an asset.
- Experience in the manufacturing industry or B2B environment preferred.
- At least 5 years of SAP experience preferred. Proficiency in Excel and PowerPoint.
- Strong analytical skills and ability to manage multiple priorities.
- Exceptional customer focus and effective communication skills.
Oferujemy
- Employment on a regular basis in the sweetest company in the world.
- Annual bonus based on your work results.
- Lunch card to be used for groceries and restaurants.
- Private medical care in Lux Med (basic package fully financed by BC).
- Fit Profit sports card co-financed by BC.
- PPE: we care about your future, and we save money for your retirement.
- Cafeteria Program as a part of Social Fund.
- Group life insurance.
- Hybrid working model: min. 8 days in the office a month.
- As part of our work-life balance culture, we can start work between 7 am and 10 am.
- Free consultation with a lawyer once a quarter.
- Chocolate! Yes, surprising but we have chocolate in the office, for Christmas, BC’s Birthday, and many other occasions during the year.
- And if chocolate is still not enough, you can join one of our theme clubs, where together with other employees we develop our passions and interests.
- Daily delivery of fresh fruits and veggies to the office.
- You can purchase our sweet products with a special discount.
- Relax zone in the office and plenty of options to choose from: PlayStation 5, football table, pool table, Ping-Pong, library, table games, and massage chairs.
- Sport @work? Sure! We have treadmills and indoor exercise bikes with a laptop station.
- We like to party as much as we like chocolate! We have integration budgets we can use for team events.
- Forever Chocolate and Event Team: you can join them and have a real influence on social life in BC and CSR activities.
