As the Hire to Retire GPO, you will drive process excellence, innovation, and best practice for all HR processes. You will be accountable for end-to-end process strategy, design, delivery, and continuous improvement. This role is key in transforming HR into a market-leading function through process excellence, through applying key process competencies and knowledge of technological enablers to create value. You will work closely with the CoEs who are ultimately accountable for relevant processes within their scope, as well as driving change through the wider HR organization.
 

Key responsibilities:

• Setting the strategic agenda
  • Sets the strategy for the end-to-end process in alignment with the overall business and in agreement with P&D stakeholders
  • Prioritizes highest impact areas to increase effectiveness and efficiency
  • Agrees on performance improvements and delivery methods
• Injecting expertise
  • Builds capability / knowledge to improve processes
  • Incorporates best practices into strategic agenda
  • Uses knowledge of best practices to drive process simplification and automation through the use of technology 
• Driving alignment and collaboration
  • Sets the interactions in BC strategic context driving urgency, alignment, and progress
  • Collaborates across functions and teams to agree and achieve common objectives
  • Changes behaviors to drive adoption and achieve desired outcomes
• Overseeing process excellence
  • Performs root cause analysis on process breakdowns
  • Drives continuous improvement and transformation initiatives
  • Monitors process performance against agreed SLAs and KPIs
• Strategy, design, and alignment
  • Defines the vision for the global process and sets the strategy for implementation including defining long-term objectives, principles, policy, and standards 
  • Governs the process: agreeing and prioritizing changes / improvement initiatives across the process, organization, and technology
  • Sets efficiency and effectiveness targets aligned to overall strategic targets (e.g. SLAs, KPIs) 
  • Influences and mobilizes stakeholders to gain agreement on the strategy of the process / improvements
  • Managing and orchestrating changing behaviors in a way that facilitates achieving the desired outcomes 
  • Maintains overall responsibility for overseeing the development of standard operating procedures, ensuring compliance with local regulatory requirements, and driving standardization
• Influence Service delivery
  • Accountable for efficiency, effectiveness, and continuous improvement of the end-to-end process
  • Drives continuous improvement and transformation initiatives
  • Monitors process performance against agreed service level agreements and KPIs
  • Proactively engages with IT and HRIS teams to plan any technology changes/requirements
  • Reviews and approves process-related change requests and presents appropriate changes to the Steerco and functions
  • Involves and engages key stakeholders to deliver the process changes / improvements 
• Continuous improvement
  • Drives continuous improvement, and transformation initiatives and delivers against benefits case
  • Delivery of target process maturity
  • Recognizes constraints in place i.e. shadow technology, with bespoke functionality and non-standard processes
  • Establishes roadmap of how to overcome constraints through workaround or replacements, making the case for change, articulating benefits
  • Drive efficiency initiatives in the form of automation, including process and control/governance automation
  • Understands local processes and the extent of local deviation against the global standard (fit / gap) and map the way forward toward the realization of a global standard
  • Guides the Process owners across the organization (CoE, SSC, and adjacent departments) and the vendors on strategy and implementation 
  • Engages with IT and associated data or master data leaders in the event of technology enablement and/or required reporting 
  • Managing and orchestrating changing behaviors in a way that facilitates achieving the desired outcomes for the global process and builds towards global standardization 
  • Takes a lead role in root cause analysis identifying sources of process breakdown

• Bachelor/Master’s degree in Business, HR / Economics / Project management or similar
• LEAN Six Sigma – Greenbelt, BB would be an asset
• Very good command of English
• HR transformation experience including technology landscape change management;
• Change Management; 
• Transition experience in the dispersed ecosystem;
• Min 10 years of work experience in HR within managerial positions;
• At least 2 years of experience in relevant roles as Global Process Owner, Transformation Manager, or People Process Excellence
• Experience in leading process simplification and standardization in a global organization (diverse white collar/blue collar organization experience strongly preferred)
• Good knowledge of SAP SuccessFactors and ServiceNow is a plus;
• Ability to influence cross-functional stakeholders to agree and achieve common objectives
• Understanding of business and HR strategies, and implications for the global end-to-end process
• Understands enablement options, with a particular focus on digitalization and automation
• Continuous Improvement mindset
• Taking ownership of improvement targets, overseeing the delivery of continuous improvement and analytical skills
• Comfortable with some level of risk

• Employment on a regular basis in the sweetest company in the world.
• Annual bonus based on your work results.
• Lunch card to be used for groceries and restaurants.
• Private medical care in Lux Med (basic package fully financed by BC).
• Fit Profit sports card co-financed by BC.
• PPE: we care about your future, and we save money for your retirement.
• Cafeteria Program as a part of Social Fund.
• Group life insurance.
• Hybrid working model: min. 8 days in the office a month.
• As part of our work-life balance culture, we can start work between 7 am and 10 am.
• Free consultation with a lawyer once a quarter.
• Chocolate! Yes, surprising but we have chocolate in the office, for Christmas, BC’s Birthday, and many other occasions during the year.
• And if chocolate is still not enough, you can join one of our theme clubs, where together with other employees we develop our passions and interests.
• Daily delivery of fresh fruits and veggies to the office.
• You can purchase our sweet products with a special discount.
• Relax zone in the office and plenty of options to choose from: PlayStation 5, football table, pool table, Ping-Pong, library, table games, and massage chairs.
• Sport @work? Sure! We have treadmills and indoor exercise bikes with a laptop station.
• We like to party as much as we like chocolate! We have integration budgets we can use for team events.
• Forever Chocolate and Event Team: you can join them and have a real influence on social life in BC and CSR activities.