Barry Callebaut is the heart and engine of the cocoa and chocolate industry. We are looking for General Ledger Accountant in Poland (PL) for Lodz Shared Service Center (PLSC). Our broad range of products and services span all aspects from cocoa sourcing to fine chocolate products, which are loved by people of all ages worldwide. We are passionate about our business and work hard every day to ensure that there is enough chocolate in the world. Nothing is more important to our success than the combined expertise of more than 10000 Barry Callebaut employees around the world.
Miejsce: Łódź, łódzkie
Nr ref. 41483
Purpose of the role:
We take complaints seriously at Barry Callebaut. Each complaint is an opportunity to gain loyalty from our customers. Dissatisfied customers whose problem is fixed become even more loyal. A complaint is a gift since it shows what is important to our customers and provides us valid input on improvement areas.
As complaint investigator you will gather all the elements that caused the dissatisfaction of our customer. You will look for the root cause and agree on corrective actions with the departments involved. Based on the facts you will propose clear feedback and initiate compensation. You operate out of our shared service centre in Lodz (PL) and support our European Customer Care teams in their local language. You are eager to learn and want to understand all our commercial processes. You don’t take things for granted and demonstrate a strong desire to improve. You can explain complex matters in simple words. Above all you are customer focussed and service oriented. You don’t see complaints as annoyances but as a constructive signal to further improve service. You are part of a newly created international team of complaint investigators and report to the complaint investigation manager.
Complaint follow up
Qualifications/requirements necessary for the job
Our strength comes from the passion and expertise of our people. As we strive to create an environment in which our people can continue to learn and develop their skills on an ongoing basis, it is our goal to encourage entrepreneurship and creativity. Apply for one of our interesting positions today and start a great career in the world of cocoa and chocolate.