Job ID: 23420 

Would you like to become a specialist in Debt Collection area, collaborate with wide network of Nordic and Polish stakeholders and play significant part in building top class professional customer experience?
 
We are now looking for a Process Specialist/Process Officer with Norwegian language to join Debt Collection Services unit within Credit Services.
 
In Nordea, we know that great customer experiences require a team that leads the way in first-class service and operations. We’re more than just a Nordic bank, we’re one of the largest employers in Poland. With us, you’ll work with skilled, international teams in a bright, modern office. The lively and collaborative atmosphere offers plenty of opportunities to learn and grow as you build your career with us.

About this opportunity

Welcome to the Debt Collection PL 2 team. We add value by performing operational procedures connected with various banking products and procedures offered to our customer. We want our customers to experience that we are easy to deal with, relevant, competent, ethical and courageously innovative to exceed their expectations. As the Process Officer/Specialist with Norwegian Language, you’ll play a valuable role in delivering banking services to the Nordea’s customers in Finland according to the highest standards in efficiency, quality and timeliness and Finnish law regulations.

Working with us, you will play an important role in building a better modern bank that fulfils a meaningful role in society. We aim to help our customers around the world to improve their lives and reach their milestones.

What you’ll be doing:

• Updating, supervising and approving data in banking systems and applications in accordance with the procedures and regulations
• Working with internal applications and procedures to meet customers ever-changing needs, as well as working with methodologies that help improve our way of working, to be more effective and productive in our tasks
• Collaborating across borders with colleagues in Scandinavian countries
• Developing yourself by learning different tasks connected with the daily banking services
• Helping continuously improve process routines with new ideas and inputs

You’ll join a Debt Collection PL2 team. The role is based in Łódź; Gdańsk; Warszawa.

Who you are

Collaboration. Ownership. Passion. Courage. These are the values that guide us in being at our best – and that we imagine you share with us.  

To succeed in this role, we believe that you:

• Are eager to become a specialist in a banking area and have high motivation for the professional development
• Are used to deliver strong performance by working both individually and as part of a team
• Have good communication skills and courage to share own opinion
• Are an innovative and curious person who get pleasure from challenges and contribution in improving and changing current ways of working

Your experience and background: 

• Graduated at least Secondary School (Leaving Cert)
• English on communicative level (B2)
• Norwegian on communicative level (B2 or higher)
• Advanced working skills in MS Office tools
• Experience working in an international team spread across multiple countries
• Analytical mindset, high attention to details, positive drive and can-do attitude
• Strong ownership of own work and team’s performance
• Flexible approach towards changes and experience in delivering improvements as a part of a team
• Experience working in banks or financial institutions would be an asset

If this sounds like you, get in touch!

Next steps

Submit your application no later than 08/05/2024. 

At Nordea, we know that an inclusive workplace is a sustainable workplace. We deeply believe that our diverse backgrounds, experiences, characteristics and traits make us better at serving customers and communities. So please come as you are.

Please include permit for processing personal data in CV as following:

In accordance with art. 6 (1) a and b. Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation) hereinafter ‘GDPR’. I agree to have: my personal data, education and employment history proceeded for the purposes of current and future recruitment processes in Nordea Bank Abp.

The administrator of your personal data is: Nordea Bank Abp operating in Poland through its Branch, address: Aleja Edwarda Rydza Śmiglego 20, 93-281 Łodź. Your personal data will be processed for the recruitment processes in Nordea Bank Abp. You have a right to access your personal data, right to rectify and right to delete. Disclosing the personal data in the scope specified by the provisions of Polish Labour Code from 26 June 1974 and executive acts are mandatory. Providing personal data is necessary to conduct the recruitment processes. The request for the deletion of your personal data means resignation from further participation in recruitment processes and causes the immediate removal of your application. Detailed information concerning processing of your personal data can be found at: nordea.com/en/doc/nordea-privacy-policy-for-applicants.pdf

We reserve the right to reply only to selected applications.