Barry Callebaut has been a leader in the adoption of Cloud (Salesforce, Google, SAP HR SuccessFactors, Concur, Microsoft Azure Public Cloud,..), and also wants to become "better in class" when it comes to IT/OT service integration, based on MES and Security initiatives. As a result of this, significant investments are planned in IT/OT Digitalization in the coming years and we need to build the organization to support this. To support our MES local factory and global data center services, we need to increase our operational support teams to our Global Business 24/7. The main purpose is to enlarge the global teams, and staff in the different regions of presence, in order to support our business around the clock. 

This role will be part of a Global team, with a presence in different regions (APAC, Europe, and North America) and reporting to our Global Hybrid Datacenter Services Manager.  Our outsourced global Hybrid Datacenter solution is in the process of migrating to Microsoft Azure public cloud where all on-premise global applications (SAP, Maximo, SAP BO Finance, etc.…) with one single Service Level Agreement, leveraging strict SLAs to our business. Our hybrid global Datacenter solution can be considered a “leading edge”. Next to these Global/Hybrid data centers, the team is responsible for managing our local IT/OT environments in more than 100 locations.

For this Job, you bring experience in managing global and local systems and applications (focusing on Azure deployments), in close collaboration with strategic suppliers, respecting SLAs for Hybrid Data Center services, advanced public cloud services, technical application (SAP) services, local data center services (for MES)

Key responsibilities:
As an IT Engineer, you have a high level of technical expertise in managing Global and Local server infrastructure solutions and projects. In this hands-on role, you will first support the daily operations of the Global Data Center Team and also deliver on key IT projects as part of this Global team. In the day-to-day, you will be involved in executing:

• Support Global PM for migrating applications from on-premise to Microsoft Azure public cloud
• Create project plans and reporting
• Align with global stakeholders (both internal and external), spread across geographies, and organize agreements for project and operational deliverables
• Work on daily service delivery tasks, based on RemedyForce 
• 24x7 support as may be necessary in a globally coordinated service model (follow the sun approach)
• Support internal systems (hyper-converged Infrastructure, e.g. Nutanix), Azure public cloud
• Microsoft-related technologies: Windows Server, SQL, AD, Azure Platform management
• Hybrid datacenter technologies using MS Azure (preferred)
• Virtualization technologies: VMware
• Remote access solution support: VPN, Terminal Services, Azure Windows Virtual Desktop or similar 
• Remote monitoring and management of system alerts and notifications (e.g. knowledge of monitoring) 
• Backup monitoring and knowledge of backup tools
• Work on escalated support issues related to infrastructure, WAN and LAN connectivity, routers, firewalls, security, and remote access solutions (foVDI)
• Support  system installations, backup tools, security audits, and consultations (hands-on preferred)
• Participate in the administration and maintenance of the local datacenter environment and management system: update agent scripts, respond to alerts, monitor and periodic system review, and report issues to management for timely actions
• Work with global team (support or projects), recommend solutions as appropriate 
• Document maintenance for all system infrastructure
• Communication with end user /customer as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages
• Be available for other engineers (Local IT)  and coach them to resolution

• 3-5 years of experience in a Microsoft Azure platform engineering role, or the appropriate proven experience in managing, and supporting cloud migration projects  in this domain (MAZ104 Certification is a plus) 
• Knowledge of Azure DevOps is desirable
• Thorough understanding of ITIL processes
• Experience in SLA-oriented service delivery 24x7
• Language: Fluent English Required
• Knowledge of High Availability and Disaster Recovery using Microsoft technologies
• Short regional travel could be foreseen in support of projects
• Must have skills and competencies:
  • Microsoft Azure platform administrator knowledge 
  • MS SQL and related Azure IaaS and PaaS Services
  • Microsoft Windows Server 2008 – 2019/ 2022
  • Microsoft Active directory
  • MAZ104 Azure Administrator
  • MCSA Server 2016
  • MCSE Server Infrastructure
  • OS troubleshooting, infrastructure troubleshooting 
  • Security software such as Anti-virus, Anti-SPAM, Anti-Spyware, and other security-related technologies
• Nice to have: 
  • Project Management experience working in MS Azure public cloud environment
  • Network / Connectivity in MS Azure

• Employment on a regular basis in the sweetest company in the world.
• Annual bonus based on your work results.
• Lunch card to be used for groceries and restaurants.
• Private medical care in Lux Med (basic package fully financed by BC).
• Fit Profit sports card co-financed by BC.
• PPE: we care about your future, and we save money for your retirement.
• Cafeteria Program as a part of Social Fund.
• Group life insurance.
• Hybrid working model: min. 8 days in the office a month.
• As part of our work-life balance culture, we can start work between 7 am and 10 am.
• Free consultation with a lawyer once a quarter.
• Chocolate! Yes, surprising but we have chocolate in the office, for Christmas, BC’s Birthday, and many other occasions during the year.
• And if chocolate is still not enough, you can join one of our theme clubs, where together with other employees we develop our passions and interests.
• Daily delivery of fresh fruits and veggies to the office.
• You can purchase our sweet products with a special discount.
• Relax zone in the office and plenty of options to choose from: PlayStation 5, football table, pool table, Ping-Pong, library, table games, and massage chairs.
• Sport @work? Sure! We have treadmills and indoor exercise bikes with a laptop station.
• We like to party as much as we like chocolate! We have integration budgets we can use for team events.
• Forever Chocolate and Event Team: you can join them and have a real influence on social life in BC and CSR activities.