In this role you will be responsible to lead service activities within GPG Power Protection, in a growing team supporting customers with the most advanced service tools, procedures and knowledge. Provide added value and consultancy to customers with proposal to grow the installed base reliability.

Reporting to the Global Service Manager, you will help to execute the Service strategy and boost growth by focusing on delivering timely, high-quality and cost-effective service offerings, solutions and projects. You will drive excellence through effective planning and allocation of resources in accordance with processes, procedures and guidelines.

Your responsibilities

• Planning and preparing site work for larger project team and manage related subcontractors at site
• Performing complex field service tasks related to Power Conditioning products and applications, including support to commissioning in large projects
• Coaching associate technicians and supervises complex site activities. Supporting the certification process of associate field service engineers and field service engineers
• Collaborating with technical support team leading - within service – complex root cause analysis and investigation on field issues, with a system view including defining and proposing specific solutions/configuration to improve field reliability and extend product life, based on field issue history and data analysis
• Supporting Local Sales Unit and partners in case of escalation for system/product issues, with specific focus (but not limited to) on the growing datacenter segment; this includes the support preparing reports for customers and/or attending field meeting to investigate issues and/or explain root cause analysis
• Helping developing global service team diagnostic capability to improve overall customer satisfaction
• Contributing to customer satisfaction by planning and executing Service work according to customer order and expectation
• Ensuring customer retention by delivering superior customer experiences and effectively communicating service work timeline and expectations
• Appling safety rules and safe practices as well as environmental responsibilities. Reporting unsafe practices and incidents and leads HSE activities at site

Your responsibilities

• Planning and preparing site work for larger project team and manage related subcontractors at site
• Performing complex field service tasks related to Power Conditioning products and applications, including support to commissioning in large projects
• Coaching associate technicians and supervises complex site activities. Supporting the certification process of associate field service engineers and field service engineers
• Collaborating with technical support team leading - within service – complex root cause analysis and investigation on field issues, with a system view including defining and proposing specific solutions/configuration to improve field reliability and extend product life, based on field issue history and data analysis
• Supporting Local Sales Unit and partners in case of escalation for system/product issues, with specific focus (but not limited to) on the growing datacenter segment; this includes the support preparing reports for customers and/or attending field meeting to investigate issues and/or explain root cause analysis
• Helping developing global service team diagnostic capability to improve overall customer satisfaction
• Contributing to customer satisfaction by planning and executing Service work according to customer order and expectation
• Ensuring customer retention by delivering superior customer experiences and effectively communicating service work timeline and expectations
• Appling safety rules and safe practices as well as environmental responsibilities. Reporting unsafe practices and incidents and leads HSE activities at site