ABB (ABBN: SIX Swiss Ex) is a pioneering technology leader in electrification products, robotics andmotion, industrial automation and power grids, serving customers in utilities, industry and transport infrastructure globally. Continuing a history of innovation spanning more than 130 years, ABB today is writing the future of industrial digitalization with two clear value propositions: bringing electricity from any power plant to any plug and automating industries from natural resources to finished products. As title partner of Formula E, the fully electric international FIA motorsport class, ABB is pushing the boundaries of e-mobility to contribute to a sustainable future. ABB operates in more than 100 countries with about 135,000 employees. www.abb.com
Firma: ABB Sp z o.o. | Medium Voltage Drives Support Specialist
Miejsce: Aleksandrów Łódzki, łódzkie
Opis stanowiska
As a Service support specialist provides technical assistance to internal and external customers. He/she ensures timely and cost-effective support in accordance with standard processes, procedures and safety guidelines.
Your responsibilities
- Remote contracts: Work directly with customers to fulfill service contracts. Main contact towards customer, own end-to-end process for service contract. From connecting the drive, to supporting customer on urgent basis and periodical reports and recommendations to customer
- Service Delivery: Prioritize, classify, answer and close support cases coming from local ABB or end customers with service contracts. Focus is to solve medium voltage drives cases. But also other cases should be handled
- Coordinate case escalation to factories (retrieve all info and summarize case history)
- Continuous improvement:Regular technical meetings with factories to get to know people and processes
- Know-how accumulation, by writing FAQ for common issues by holding presentations during Service Expert Days
- Creation and maintenance of Drive Startup packages
- Create and develop good team spirit
- Health and Safety: Apply safety rules and safe practices as well as environmental responsibilities
Wymagania
Your background
- Technical Diploma or Bachelor Degree in engineering field
- 3-5 years’ experience as service specialist
- Customer focused attitude
- Able to communicate effectively with customers and within ABB, including good English skills
- Quick learner, to recognize re-occurring fault patterns, thinking and acting systemically
- Technical know-how of Medium voltage drives
- Able to be flexible and work in a team environment
