Conduent is the world’s largest provider of diversified business process services with leading capabilities in transaction processing, automation, analytics and constituent experience. We work with both government and commercial customer assisting them to deliver services to the people they serve. Former Xerox Services continues its activities as Conduent, Inc. The name Conduent is inspired by the new company’s expertise in connecting clients and their constituents through seamless transactions in areas such as customer care, transportation solutions, and healthcare payer and provider services. Conduent hires over 90000 employees in 43 countries.
Firma: CONDUENT | Learning Administrator with English and German
Miejsce: Łódź, łódzkie
Opis stanowiska
As a Learning and Development Administrator you will perform the following tasks:
Primary duties and responsibilities
- Provides direct support to the Learning and Development coordinator and Course Owner.
- Answers routine enquiries regarding training courses and schedules within agreed SLA
- Compiles data for analysis and reporting and may perform routine analyses
- Updates processes/ work instruction/ job aids as required
- Adapts Conduent and standard processes to customer needs based upon defined course/ session scope
- Creates Subjects, Offerings and Programs on Learning Administration System (XLAS, CW)
- Has the ability to coordinate issues proactively, accurately assess and answer general learner and program manager queries
- Manages learning and development tools, feeds and updates relevant data in the systems, maintains databases and records
- Routine helpdesk tasks - answers enquiries via email and/or telephone
Specific Duties and Responsibilities
- Database management / Training entry (end to end process: creation to evaluation)
- Co-ordinates and organizes meetings and events including booking of venues, travel arrangements, invites delegates, arranges hospitality and equipment requirements, prepares presentations and reports
- Liaises with the course owners and sites
- Organizes logistic requirements prior to all training sessions including: booking rooms and AV equipment, ordering catering, ordering printing and materials
- Sends invites, reminders and pre-course work via various systems (XLAS, LMS, Outlook, etc)
- Handles enquiries and requests from vendors, program managers and participants in relation to cancellations, registrations, and updates
- Cancels or moves employees’ training courses
- Payments & Invoicing
- Reporting
Wymagania
Requirements:
- Bachelor’s degree
- Fluent in English and German
- Experience in the Hospitality industry or equivalent customer service environment, providing exemplary customer service to individuals and organizations.
- Excellent written and oral communication skills
- Time management, organizational skills and detail oriented
- Enthusiastic & positive minded.
- Proficient in all Microsoft Office applications and other system applications.
- Ability to work independently and within a team.
- Ability to work flexible hours, based on business need.
Oferujemy
We offer:
- Competitive salary and bonus program
- Full time employment contract in regular working hours
- Good opportunities to develop a professional career in a global company
- Work in dynamic international environment
- Internal trainings and language courses
- Private medical care
- Life insurance
- Gym membership
Forma kontaktu
Please submit your application online!
