Conduent is the world’s largest provider of diversified business process services with leading capabilities in transaction processing, automation, analytics and constituent experience. We work with both government and commercial customer assisting them to deliver services to the people they serve. Former Xerox Services continues its activities as Conduent, Inc. The name Conduent is inspired by the new company’s expertise in connecting clients and their constituents through seamless transactions in areas such as customer care, transportation solutions, and healthcare payer and provider services. Conduent hires over 90000 employees in 43 countries.
Firma: CONDUENT | Team Leader with English and German (or other European language)
Miejsce: Łódź, łódzkie
Opis stanowiska
- Supervision of the team of Accounts payable Service Desk associates (around 20 FTEs)
- Assuring team performance according to agreed processes
- Assuring service delivery within agreed SLAs (timely and with good quality)
- Providing Monthly Reporting and set of KPI to the Management
- Driving and participating in improvement projects
- Coordinating new tools implementation
- Building and maintaining relationships with the client
- Handling escalations from customers and vendors
- Monitoring and reviewing process controls
- Supporting internal and external audits
- Setting and assessments of quarterly and yearly Goals
- Performing onboarding and arranging accesses for newcomer
- Maintaining the team individual schedules and approval in Onpoint
- Performing other tasks delegated by the SD Senior Team Leader / Managers
Wymagania
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